Patient Resources

Appointments

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Greenhaven: 916-392-4000

West Sacramento: 916-371-4939

New Patient Information

Welcome to River Bend Medical Associates. We appreciate the confidence you place in us as your health care provider, and thank you for choosing us. Our staff is committed to providing compassionate, prompt, and personalized care for you and your family. 

What to Know Before Your First Visit

We understand that navigating a new doctor’s office can feel overwhelming. To make your first visit as smooth as possible, we’ve outlined some key things to expect:

Before Your Appointment:

• Flexible Scheduling: We strive to match you with the provider of your choice. If you need an appointment sooner, we can offer you an option with another qualified clinician.
• Insurance Verification: We’ll check your insurance eligibility during the scheduling call. If you’re not in-network or assigned to River Bend Medical Associates, we can help you contact your health plan.
• Preparing for Your Visit: We’ll send you a reminder with details on what to bring to your appointment, such as your insurance card, government ID, a list of current medications/supplements, and any copay or deductible payment.
• Streamlined Check-In: Save time on arrival by pre-registering online through our Athena Patient Portal. Our friendly pre-appointment receptionists can help you complete this process if you’d prefer.

At Your Appointment:

• In-person Appointments: Arrive 15-20 minutes early for registration. We’ll have you review and sign some routine forms, like our privacy policy and insurance waiver. You’ll also have a chance to confirm your demographic information.
• Telehealth Appointments: You’ll receive an email with a link to your secure video call and instructions. Our virtual receptionist, Monica, will check in with you a few hours beforehand to answer any questions. Make sure your camera access is enabled on your device.

Our Commitment to You:

At River Bend Medical Associates, we prioritize your time and well-being. Whether it’s through our online pre-registration or our dedicated virtual receptionist, we’re here to make your experience efficient and comfortable. If you have any questions at all, please don’t hesitate to ask!

Please explore our website to learn more about River Bend Medical Associates and the services we can provide you and your family to help keep you healthy.